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Trust & Safety changelog

Stay on top of the latest changes affecting your Trust & Safety operations.
This changelog is crowdsourced, feel free to suggest missing items.

Filters: RegulatoryProduct     Geos: USEUUKChinaRoW

Adult contentChild SafetyExtremismHarassmentHateMisinformationPrivacySelf-HarmSubstancesViolence

September 2023

The Mental Health Coalition is launching the Safe Online Standards for Kids' Mental Health (S.O.S) initiative to create a rating system across platforms. Read more World ProductChild Safety
Meta's Oversight Board is urging the platform to improve the distinction between hate speech and criticism of hate speech. Read more WorldMeta ProductHate
Snapchat is announcing new safety features such as In-app Warnings to protect teens from potential online risks. Read more WorldSnapchat ProductChild Safety

August 2023

ADL is urging Meta’s Oversight Board to take action to improve addressing Holocaust denial and distortion. Read more WorldMeta ProductHateMisinformation
Meta's Oversight Board is announcing Holocaust Denial as a new case for consideration, inviting people and organizations to submit public comments. Read more WorldMeta ProductHateMisinformation
Meta is revising its Adult Sexual Exploitation policy, permitting sharing of content involving non-consensual sexual touching if posted with the aim of raising awareness. Read more WorldMeta ProductAdult
Snap is announcing that its users will soon be able to opt out of content personalization. Read more WorldSnapchat Product
Instagram's users users will now be able to access features without seeing content that's been ranked by Meta's recommendation algorithms. Read more WorldMeta Product
X is announcing it will remove a protective feature letting users block other accounts, except for direct messages. Read more World Product
Google is launching its new Transparency Center on which users can learn more about policies, reporting inappropriate content or appealing a ban. Read more WorldGoogle Product
YouTube is updating its policies to tackle medical misinformation and remove harmful cancer claims. Read more WorldYouTube ProductMisinformation
Meta's Oversight Board is urging the company to have stricter rules bannning gender-based violence. Read more WorldMeta ProductHate

July 2023

Seven big tech companies are agreeing to commit to new standards in security, trust and safety. Read more World Product
Xbox is adding a reactive voice chat moderation, allowing players to capture and submit 60-second audio clips of inappropriate voice chat messages. Read more WorldMicrosoft Product
Discord is expanding its policies to address generative artificial intelligence that can create fake content and the sexualization of children. Read more WorldDiscord ProductChild Safety

June 2023

TikTok is launching a new feature enabling parents to filter out videos they don't want their children to see. Read more WorldTikTok ProductChild Safety
TikTok is developing a youth council to build safety tools that are more effective for teenagers. Read more WorldTikTok ProductChild Safety
Meta is rolling back its measures to curb the spread of Covid misinformation. Read more WorldMeta ProductMisinformation
Meta is implementing new updates requiring advertisers to designate the beneficiary and the payer for their ads. Read more WorldMeta Product
The Global Project Against Hate and Extremism (GPAHE) is releasing a database compiling more than 300 hate and far-right extremist symbols. Read more or even more World ProductExtremismHate
Apple is annoucing that a new feature will soon warn users when receiving unsolicited nudes. Read more WorldApple ProductAdult
YouTube is announcing it will no longer remove videos with false claims of fraud in the 2020 presidential election. Read more WorldYouTube ProductMisinformation

May 2023

Twitter is launching Community Notes for images in posts to address misleading images and emphasize crowdsourced moderation. Read more WorldTwitter ProductMisinformation
Mozilla is launching a new Mastodon server to test content moderation that is different to other social media platforms, with no focus on free speech or ‘neutrality’. Read more WorldMozilla Product

April 2023

TikTok is changing its misinformation policy to ban all climate change denial content on its platform. Read more WorldTikTok ProductMisinformation
Meta's Oversight Board is asking the social media company to keep its covid misinformation policy and to be more transparent when removing content. Read more WorldMeta ProductMisinformation
YouTube is updating its guidelines for eating disorder-related content, banning content including extreme calorie counting or purging after eating. Read more WorldYouTube ProductSelf-harm
China is pledging to intensify its battle against "illegal" political content by boosting its system of tip-offs. Read more China Regulatory
Twitter is removing a policy prohibiting the targeted deadnaming or misgendering of transgender people from its moderation guidelines. Read more WorldTwitter ProductHate
Twitter is planning to add visible labels on tweets that have been identified as potentially violating its policies. Read more WorldTwitter Product
China and the US are both requesting for public comment on accountability measures for advanced AI systems such as ChatGPT. Read more ChinaUS Regulatory
Snapchat is launching new tools to improve its AI chatbot, including an age filter ensuring it responds according to the user's age. Read more WorldSnapchat ProductChild Safety
Facebook is planning to roll out new policies making users able to have greater control over "demoted" and fact-checked content. Read more WorldMeta Product

March 2023

Twitter is opening some source code to public inspection, including the algorithm used to recommend tweets to users. Read more WorldTwitter Product
Meta is rolling out a new system to separate ads from harmful or controversial content. Read more WorldMeta Product
Teleperformance is resuming its full-service content moderation services, including moderation of highly egregious content. Read more WorldTeleperformance Product
Yubo and the AFNOR Group are forming a working group to create a new safety standard on the prevention of risks and protection of minors on social networks. Read more or even more WorldAFNORYubo ProductChild Safety
TikTok is unveiling its updated community guidelines that will focus on improving content moderation on the platform and take effect on April 21st. Read more WorldTikTok ProductChild SafetyMisinformation
Snapchat is publishing guidelines in its Family Center, detailing how content gets algorithmically recommended to minors. Read more WorldSnapchat ProductChild Safety
Meta is introducing a new way for users to authenticate their account with a missed call. Read more WorldMeta ProductPrivacy
Meta's oversight board is reviewing the moderation of the Arabic word "shaheed", meaning "martyr" in English, the word associated with most content removals. Read more WorldMeta ProductExtremism
Whatsapp is agreeing to be more transparent on changes to its terms of service according to the European Commission. Read more or even more WorldMeta Product
Facebook is revamping its "cross-check" moderation system after facing criticism for applying different review processes for VIP vs regular users. Read more WorldMeta Product
Twitter is now prohibiting "wishes of harm" in its new violent speech policy, banning users expressing desire for harm. Read more WorldTwitter ProductHateViolence
TikTok is setting a new default 60-minute daily screen time limit for minors. Read more WorldTikTok ProductChild Safety

February 2023

Meta is reforming its penalty system "Facebook Jail", saying users will now be receiving a warning first for most violations. Read more WorldMeta Product
Meta's oversight board is announcing it will now review more types of content moderation cases and publish some decisions on an expedited basis. Read more WorldMeta Product
Meta is rolling out a new version of its ad-matching tool, providing more information about how users activities are feeding ML models. Read more WorldMeta ProductPrivacy
Meta is launching new comment moderation tools allowing creators on Facebook to view moderation statistics and manage conversations. Read more WorldMeta Product
Google is introducing a blur feature helping users avoiding explicit images while using the search engine. Read more WorldGoogle ProductAdultViolence
TikTok is opening transparency and accountability centers to visitors. Read more WorldTikTok Product
TikTok is rolling out a revamped account enforcement system, including a new strike system and features dealing with recommendations. Read more WorldTikTok Product

January 2023

Twitter is planning to limit permanent suspensions of accounts breaking its rules, adding that any user will be able to appeal an account suspension. Read more WorldTwitter Product
Meta's oversight board is announcing the removal of the Ukrainian far-right military group Azov Regiment from its list of dangerous individuals and organizations. Read more WorldMeta ProductExtremism
Meta's oversight board is sharing their decision to redefine Facebook and Instagram's community rules regarding nudity in a less discriminatory way. Read more or even more WorldMeta ProductAdult
China is implementing new rules on generative AI and deepfakes, requiring specific labeling and banning their use for fake news generation. Read more China RegulatoryMisinformation
The United Nation’s 2022 Internet Governance Forum (IGF) is discussing internet fragmentation among democracies vs. driven by authoritarian states. Read more World Regulatory
TikTok is announcing creators are now able to restrict their videos to adult viewers. Read more WorldTikTok ProductChild Safety
Google is developing a free moderation tool for terrorist material identification and removal for smaller platforms. Read more WorldGoogle ProductExtremism

December 2022

Meta is launching HMA, a new free tool helping platforms identify and remove violating content. Read more or even more WorldMeta ProductExtremism
Apple is cancelling its plan to scan photos stored in iCloud to detect CSAM. Read more WorldApple ProductChild Safety
Meta's oversight board is suggesting that Meta's cross check programme is more commercially driven than commited to human rights. Read more WorldMeta Product
TikTok and Bumble are joining Meta to stop revenge porn by blocking images from StopNCII.org's bank of hashes. Read more or even more WorldTikTokBumbleMeta ProductAdult

November 2022

Naver Z is introducing its Safety Advisory Council providing expertise on their policy and features. Read more or even more WorldNaver Product
Twitter is announcing its Covid misinformation policy is no longer enforced. Read more or even more WorldTwitter ProductMisinformation
Teleperformance is announcing it will no longer accept any new highly egregious content moderation work. Read more WorldTeleperformance Product

October 2022

TikTok is introducing new and updated features and policies for its LIVE community. Read more WorldTikTok ProductChild Safety
Twitter is reviewing its policies around permanently banning users. Read more WorldTwitter Product
Spotify is acquiring Kinzen, a firm specialized in identifying harmul audio content. Read more WorldSpotify ProductHateMisinformation

September 2022

Tumblr is creating community labels allowing users to avoid seeing unwanted content. Read more WorldTumblr ProductAdultSubstancesViolence
Twitter is opening the Twitter Moderation Research Consortium (TMRC) to researchers. Read more WorldTwitter Product
Instagram is developing a feature protecting users from receiving unsolicited nude photos. Read more WorldMeta ProductAdult
Facebook is experimenting with asking 250 users to help moderate climate speech. Read more WorldMeta ProductMisinformation
YouTube is announcing updated content moderation policies to prohibit violent extremist content. Read more WorldYouTube ProductExtremism
Twitter is expanding its fact-checking feature Birdwatch, allowing users to add additional context to tweets. Read more WorldTwitter ProductMisinformation

August 2022

OpenAI is introducing a content moderation endpoint assessing whether the content is sexual, hateful or promoting self-harm. Read more WorldOpenAI ProductAdultHateSelf-harm
TikTok is said to be training its moderators to detect CSAM using graphic images and videos as a reference guide. Read more WorldTikTok ProductChild Safety

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