Content Moderation / Guide
Trust & Safety changelog
This changelog is in Beta. As we iterate to make it as useful as possible, let us know if you have feedback.
Stay on top of the latest changes affecting your Trust & Safety operations.
This changelog is crowdsourced, feel free to suggest missing items.
Adult contentChild SafetyExtremismHarassmentHateMisinformationPrivacySelf-HarmSubstancesViolence
March 2023 | ||
| Yubo and the AFNOR Group are forming a working group to create a new safety standard on the prevention of risks and protection of minors on social networks. Read more or even more | WorldAFNORYubo | ProductChild Safety |
| Snapchat is publishing guidelines in its Family Center, detailing how content gets algorithmically recommended to minors. Read more | WorldSnapchat | ProductChild Safety |
| UNESCO is launching a National Coalition on Freedom of Expression and Content Moderation in Kenya. Read more | Kenya | RegulatoryHateMisinformation |
| Meta is introducing a new way for users to authenticate their account with a missed call. Read more | WorldMeta | ProductPrivacy |
| Meta's oversight board is reviewing the moderation of the Arabic word "shaheed", meaning "martyr" in English, the word associated with most content removals. Read more | WorldMeta | ProductExtremism |
| Meta's oversight board is planning to scrutinize the social network’s policies surrounding election content in Brazil and other “high-risk” areas. Read more | BrazilMeta | ProductMisinformation |
| Whatsapp is agreeing to be more transparent on changes to its terms of service according to the European Commission. Read more or even more | WorldMeta | Product |
| Facebook is revamping its "cross-check" moderation system after facing criticism for applying different review processes for VIP vs regular users. Read more | WorldMeta | Product |
| Twitter is now prohibiting "wishes of harm" in its new violent speech policy, banning users expressing desire for harm. Read more | WorldTwitter | ProductHateViolence |
| TikTok is setting a new default 60-minute daily screen time limit for minors. Read more | WorldTikTok | ProductChild Safety |
February 2023 | ||
| Singapore is examining a new Code of Practice seeking to remove harmful content from app stores. Read more | Singapore | RegulatoryAdultChild SafetyViolence |
| Australian e-safety commissioner is asking TikTok, Twitter and Google to hand over information on handling online child abuse. Read more or even more | AustraliaGoogleTikTokTwitter | RegulatoryChild Safety |
| Meta is reforming its penalty system "Facebook Jail", saying users will now be receiving a warning first for most violations. Read more | WorldMeta | Product |
| The Independent National Electoral Commission (INEC) is launching a new short-code aiming at combating fake news. Read more | Nigeria | RegulatoryMisinformation |
| Meta is launching Meta Verified in Australia and New Zealand, a new paid verification service. Read more | AustraliaNew ZealandMeta | Product |
| Meta's oversight board is announcing it will now review more types of content moderation cases and publish some decisions on an expedited basis. Read more | WorldMeta | Product |
| Meta is rolling out a new version of its ad-matching tool, providing more information about how users activities are feeding ML models. Read more | WorldMeta | ProductPrivacy |
| Meta is launching new comment moderation tools allowing creators on Facebook to view moderation statistics and manage conversations. Read more | WorldMeta | Product |
| Google is introducing a blur feature helping users avoiding explicit images while using the search engine. Read more | WorldGoogle | ProductAdultViolence |
| TikTok is opening transparency and accountability centers to visitors. Read more | WorldTikTok | Product |
| TikTok is rolling out a revamped account enforcement system, including a new strike system and features dealing with recommendations. Read more | WorldTikTok | Product |
January 2023 | ||
| Japan is creating a new agency to counter fake news and online disinformation. Read more | Japan | RegulatoryMisinformation |
| Twitter is planning to limit permanent suspensions of accounts breaking its rules, adding that any user will be able to appeal an account suspension. Read more | WorldTwitter | Product |
| India is forming three Grievance Appellate Committees to oversee social media content moderation. Read more | India | Regulatory |
| The National Police Agency is adding murder, guns and explosives to contents that can be requested for removal by internet service providers in March. Read more | Japan | RegulatoryViolence |
| Tinder and WESNET are releasing a Dating Safety Guide including the ability to block abusive users, report offensive messages instantly and access to the Australian Safety Centre. Read more or even more | AustraliaTinder | Product |
| TikTok is launching its offline Safety Ambassadors Programme in Bangladesh as part of the #SaferTogether campaign to make the platform safer. Read more | BangladeshTikTok | Product |
| Meta's oversight board is announcing the removal of the Ukrainian far-right military group Azov Regiment from its list of dangerous individuals and organizations. Read more | WorldMeta | ProductExtremism |
| Meta's oversight board is sharing their decision to redefine Facebook and Instagram's community rules regarding nudity in a less discriminatory way. Read more or even more | WorldMeta | ProductAdult |
| The United Nation’s 2022 Internet Governance Forum (IGF) is discussing internet fragmentation among democracies vs. driven by authoritarian states. Read more | World | Regulatory |
| TikTok is announcing creators are now able to restrict their videos to adult viewers. Read more | WorldTikTok | ProductChild Safety |
| Google is developing a free moderation tool for terrorist material identification and removal for smaller platforms. Read more | WorldGoogle | ProductExtremism |
December 2022 | ||
| In Thailand, a new law is forcing online service providers and social media platforms to take down content within 24 hours without a court order. Read more | Thailand | Regulatory |
| Meta is launching HMA, a new free tool helping platforms identify and remove violating content. Read more or even more | WorldMeta | ProductExtremism |
| Apple is cancelling its plan to scan photos stored in iCloud to detect CSAM. Read more | WorldApple | ProductChild Safety |
| Meta's oversight board is suggesting that Meta's cross check programme is more commercially driven than commited to human rights. Read more | WorldMeta | Product |
| TikTok and Bumble are joining Meta to stop revenge porn by blocking images from StopNCII.org's bank of hashes. Read more or even more | WorldTikTokBumbleMeta | ProductAdult |
November 2022 | ||
| Naver Z is introducing its Safety Advisory Council providing expertise on their policy and features. Read more or even more | WorldNaver | Product |
| Singapore is passing an Online Safety Bill requiring social media sites to block "harmful content" within hours. Read more | Singapore | Regulatory |
| Twitter is announcing its Covid misinformation policy is no longer enforced. Read more or even more | WorldTwitter | ProductMisinformation |
| Teleperformance is announcing it will no longer accept any new highly egregious content moderation work. Read more | WorldTeleperformance | Product |
| Australia, Fiji, Ireland and the UK are launching a Global Online Safety Regulators Network paving the way for a coherent international approach to online safety regulation. Read more | AustraliaFijiIrelandUK | Regulatory |
| Vietnam is tightening regulations regarding "false" content on social media platforms so that it is taken down within 24 hours instead of 48 hours. Read more | Vietnam | RegulatoryMisinformation |
October 2022 | ||
| The Indian government is forming a government panel to hear complaints from users about content moderation decisions by social media platforms. Read more | India | Regulatory |
| TikTok is introducing new and updated features and policies for its LIVE community. Read more | WorldTikTok | ProductChild Safety |
| Twitter is reviewing its policies around permanently banning users. Read more | WorldTwitter | Product |
| Spotify is acquiring Kinzen, a firm specialized in identifying harmul audio content. Read more | WorldSpotify | ProductHateMisinformation |
| Singapore is introducing a bill into Parliament to fight egregious and harmful online content. Read more | Singapore | RegulatoryAdultChild SafetyExtremismSelf-harm |
September 2022 | ||
| Tumblr is creating community labels allowing users to avoid seeing unwanted content. Read more | WorldTumblr | ProductAdultSubstancesViolence |
| Twitter is opening the Twitter Moderation Research Consortium (TMRC) to researchers. Read more | WorldTwitter | Product |
| Instagram is developing a feature protecting users from receiving unsolicited nude photos. Read more | WorldMeta | ProductAdult |
| Facebook is experimenting with asking 250 users to help moderate climate speech. Read more | WorldMeta | ProductMisinformation |
| YouTube is announcing updated content moderation policies to prohibit violent extremist content. Read more | WorldYouTube | ProductExtremism |
| Twitter is expanding its fact-checking feature Birdwatch, allowing users to add additional context to tweets. Read more | WorldTwitter | ProductMisinformation |
August 2022 | ||
| OpenAI is introducing a content moderation endpoint assessing whether the content is sexual, hateful or promoting self-harm. Read more | WorldOpenAI | ProductAdultHateSelf-harm |
| TikTok is said to be training its moderators to detect CSAM using graphic images and videos as a reference guide. Read more | WorldTikTok | ProductChild Safety |
| Indonesia is blocking access to various online platforms such as PayPal, Steam and Yahoo after they failed to comply with a regulatory deadline. Read more | Indonesia | Regulatory |
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