Frequently Asked Questions

Why Sightengine

- How does Sightengine compare to competitors?

- How does Sightengine compare to Human Moderation?

- What is Sightengine's Return on Investment?

- How fast is Sightengine? How can I make Sightengine requests faster?

Basics

- How long does it take to integrate Sightengine?

- Are there libraries/SDKs that can be used?

- What is an Operation?

- How accurate are the Moderation results? What does the confidence score mean?

- What confidence thresholds should I use?

- What is your uptime? Do you provide a Service Level Agreement?

- Do you throttle requests?

Image Moderation

- Is it possible to customize the Moderation API to my needs?

- What image types are supported?

- How do you process GIF images with multiple frames (animated GIFs)?

- What are the acceptable / recommended image dimensions?

- What are the constraints on the image size?

- Do you use image meta-data to moderate images?

- Can I report images that were incorrectly classified or mislabeled?

Video & Stream Moderation

- What are the recommended or acceptable video dimensions, resolution and length?

- What Video Formats, what Protocols do you support?

- Is it possible to moderate private videos or streams?

Text Moderation

- How does Text Moderation work?

- Does the API detect personal information?

- What languages does Text Moderation work with?

- What is the maximum text length?

- How does pricing for Text Moderation work?

Nudity Detection

- How does Sightengine's Nudity Detection compare to competitors?

- How do you define Nudity?

- Do you detect racy content / partial nudity / soft nudity?

Security & Compliance

- Where will the Images/Videos/Texts be processed? I need to make sure the end-user data stays in a specific region

- Is my data safe and secure?

- How about the General Data Protection Regulation (GDPR)

Plans & Subscriptions

- What happens if I don't use all operations in my plan?

- What happens if I exceed a plan?

- Do you offer a free trial?

- Can I stay on the Free plan forever?

- Do failed requests or errors count as an Operation?

- When is my card charged?

- Can I pay annually up front? Do you have yearly plans?

- How do I cancel?

- What happens if I cancel my plan?

- Can I use Sightengine on multiple domains / applications / projects?

- Do you have plans for non-commercial use?

Others

- Is it possible to perform Bulk Image Moderation?

- Can you help with Adsense compliance?