FAQ / Basics

What is your uptime? Do you provide a Service Level Agreement?

Maximizing availability

We work hard to maintain a perfect uptime. We do so by:

  • providing multiple front-end endpoints spread-out over multiple data-centers and multiple providers for each API endpoint to maximize availability
  • spreading the load over clusters of servers (again, over multiple data-centers), so that our services will continue working even if a server or a data-center goes down
  • strictly separating services, so that issues in one service or in one region do not affect the other ones
  • using different cloud providers, to maintain availability even if one of them were experience issues

Service Level Agreement

Service Level Agreements are available for Enterprise customers. Please get in touch for more details on the way the SLA is structured and for pricing.

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